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Return & Exchange Policy

We are happy to refund or exchange any product returned within 14 days of purchase date, as long as it is returned in its original state, unused and in original packaging.

It is the responsibility of the customer to ensure that we receive the returned items and we recommend that you obtain a proof of postage or use a signed for service.

Please return your items to: Tubie Kids Syldia Ltd, 15 Saunders Avenue, Braintree, Essex, CM7 2ST

You will have to pay for return postage yourself, however, we will happily post out to you a different size or style at no extra cost. If the return is due to a mistake on our part then we will pay for the return.

Once we receive your items, Please allow 3-5 working days for your refund amount to appear in your account (less original postage cost).

* Please note we have made every effort to display as accurately as possible the colours and images of our products that appear on our online store.


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